1. Check-In and Check-Out:
- Check-in time: 2:00 PM
- Check-out time: 11:00 AM
- Early check-in and late check-out are subject to availability and may incur additional charges.
2. Booking and Cancellation:
- Reservations require a 50% down payment unless otherwise agreed upon in writing and signed by both parties.
- Cancellation policy: Free cancellation up to 14 days before arrival. Cancellations within 14 days of arrival or no-shows will incur a charge of 50% of the total cost of the facility stay.
3. Payment Methods:
- Acceptable payment methods include cash, credit cards (Visa, MasterCard), mobile money (MTN, Vodafone), and bank transfer.
4. Guest Conduct – Noise and Disturbances:
- Guests must respect the peace of the resort.
- Quiet hours are from 8:00 PM to 7:00 AM.
- No loud music or parties in guest rooms or facilities without prior permission.
5. Guest Conduct – Behavior:
- Harassment, discrimination, or violence will not be tolerated.
- Guests involved in misconduct may be asked to leave without a refund.
6. Alcohol and Drug Use:
- Alcohol consumption is permitted in designated areas only.
- Illegal drug use is strictly prohibited and will result in immediate eviction and notification to authorities.
7. Health and Safety – Emergency Procedures:
- Contact the Housekeeper or Managing Director in case of an emergency.
- Fire exits and safety instructions are posted in all rooms and public areas.
8. Health and Safety – Swimming Pool and Beach:
- No lifeguard on duty; swim at your own risk.
- Children under 12 must always be supervised by an adult.
- Shower before entering the pool. Wear appropriate swim attire.
- No food, drinks, or misuse of the pool facilities is permitted.
9. Health and Safety – Health Precautions:
- Use insect repellent to protect against mosquito bites.
- Notify the Housekeeper or Managing Director if you feel unwell or need medical assistance.
10. Environmental Protection:
- Dispose of waste in designated bins.
- Avoid disturbing local wildlife and marine life.
- Conserve water and electricity by turning off lights and appliances when not in use.
11. Cultural Sensitivity:
- Respect local customs and traditions.
- Do not photograph local people without their permission.
12. Parking:
- Complimentary parking is available for guests.
- The resort is not responsible for theft or damage to vehicles.
13. Pet Policy:
- Pets are allowed in designated areas only.
- Guests must clean up after their pets and keep them on a leash in public areas.
14. Smoking Policy:
- Smoking indoors is strictly prohibited. Guests caught smoking indoors will be removed without a refund.
- Designated smoking areas are available outside the main buildings.
15. Entry and Inspection:
- The resort reserves the right to enter facilities at reasonable times with advance notice for inspections.
- Entry without prior permission may occur in cases of imminent danger to persons or property.
16. Unavailability of Property:
- In the event of property unavailability due to unforeseen circumstances, all payments will be refunded without additional charges.
17. Loss or Damage:
- The resort is not responsible for lost, stolen, or damaged personal items.
- Guests will be charged for any damage to resort property caused by them or their visitors.
18. Complaints and Feedback:
- Guests are encouraged to report issues and provide feedback to the Housekeeper or Managing Director.
19. Legal Compliance:
- Guests must comply with all local, national, and international laws.
- Illegal activities will be reported to authorities and may result in eviction.
These policies ensure a safe, respectful, and enjoyable experience for all guests while adhering to legal and cultural standards in Ghana.